ADA and Accessibility

Helping those with disabilities

Coast RTA has created a regional transit system that is safe and easy for everyone to use, including pedestrians, senior citizens, people with disabilities, bicyclists, and other riders. Coast RTA works with local communities, jurisdictions, and transportation agencies to place and design facilities and services that fit local community plans.

Facilities and vehicles

Coast RTA is guided by the Americans with Disabilities Act (ADA). The ADA sets minimum accessibility requirements, including guidance on designing facilities and vehicles to accommodate people with special needs. All Coast RTA facilities and vehicles meet ADA standards and support the spirit of the ADA, including requirements for equipment and fixtures, floor coverings and surface treatments, signs, alarms, and telephones.

A design that uses ADA standards benefits all riders, not just those with disabilities. For example, aisles that are wide enough for wheelchair users are also more convenient for passengers with packages, strollers, or small children.

Signage

Coast RTA has developed and implemented a system-wide signage program. All signs must comply with the ADA, except when modifications to standard sign formats are necessary to comply with accessibility guidelines. International Symbol icons will be used wherever possible.

Contact

Coast RTA has a TDD number, 1-877-225-8337 (Voice/Toll Free), for South Carolina residents who are deaf, hard of hearing, deaf-blind, blind/low vision with hearing loss, or speech impaired. For information about the South Carolina Equipment Distribution Program, visit scedp.sc.gov.

Community Involvement

Coast RTA is committed to involving the community, particularly those with disabilities, in the development and improvement of public services. All Coast RTA public events are accessible to everyone. Materials and accommodations are provided for people with disabilities upon request. Coast RTA staff continue to meet with various community organizations that address accessibility issues.

Modification of Policy

If a passenger requires a reasonable modification to accommodate their disability, they may request it by contacting the General Manager/Chief Executive Officer.  Coast RTA will work with the individual to find an accommodating solution.

Filing an ADA Complaint:

Any person who believes that he or she or any specific class of persons has been subjected to discrimination that is prohibited by Title II of the Americans with Disabilities Act (ADA) of 1990, its amendments, and related statutes, by Coast RTA in its role of planning and programming of federal funds, may submit a written complaint.

For details on Coast RTA’s Complaint Resolution Procedure and filing ADA complaints, click the document listed below this paragraph.

ADA Discrimination Complaint Forms and Complaint Resolution Procedure may be obtained by clicking the selected documents below and may be submitted via mail, fax, or email as described below.